Orders placed online may be returned to our stores, located at: Nightingale Creations, PO Box 362 STN A Fredericton NB E3B4Z9 Canada. Please contact us for return directions.
Please note: All sale items are final sale and not eligible for refund, exchange, or store credit.
Return for Refund
Nightingale Creations must be contacted within 14 days of the date your shipment is received in order to process a refund. Please contact us for return directions. Only unworn or unused regular priced items may be refunded.
All returns must be sent back to Nightingale Creations in the original packaging and condition within 14 days of the date your shipment is received. The return/refund process starts the day the items are returned to us. Please allow 5-7 business days for the return process to be completed. Refunds are returned to the form of payment the order was originally placed under (or store credit). The credit card company may take up to 10 business days for the credit to be seen on your account.
Can I cancel my order after it’s been placed?
We will do all we can to assist with cancelling your order. Please reach out to the Customer Experience team immediately after your order is placed if a cancellation is needed. If the order has gone through the system, a cancellation will not be possible. In those instances, a refund will be processed once we receive the package back within 14 days of the date the customer has received their shipment.
Shipping Costs + International Orders
We will not be able to refund the shipping cost for international orders due to the payment being made directly to the shipment provider. For international orders, if your package is unclaimed and is returned back to us, we may refund the amount of the products; the shipping cost are not eligible for a refund. Nightingale Creations is not responsible for any additional shipping costs for returns and exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Nightingale Creations.
Please do not hesitate to reach out to our Customer Experience team at any time to discuss your order.
PO Box 362 STN A
Fredericton NB CANADA
Monday-Friday: 9:00 am – 5:00 pm
Saturday: 9:00 am – 12:00 pm