All orders made through Nightingale Creations are sent via Canada Post (www.canadapost-postes canada.ca) and have tracking. Once your order is processed, a tracking number will be emailed to you.
DOMESTIC SHIPPING (within Canada)
We value every purchase, and we do our best to honor all shipping requests to ensure you receive your items as quickly as possible. To guarantee that an item reaches you when expected, please read the shipping policy below for online orders. business shipping hours:
Monday — Friday, 9 a.m. — 5 p.m. CST, excluding national holidays
Items ordered on Friday after 3 p.m. CST, as well as items ordered Saturday and Sunday, will be processed the following Monday. First Class Shipping can take up to 3-5 business days to process prior to ship. We primarily ship through CP (Canada Post (Canadian Postal Service))
Please Note: We will not be able to refund the shipping cost as it is directly paid to our providers.
If customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges. Please note that international orders could take 6 – 8 weeks to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is completely out of our hands.
For international orders, if your package is unclaimed and returned back to us, we may refund the amount of the products, but the shipping cost will not be refunded.
We do not provide a return shipping label within our packaging as return international shipments are the customer’s responsibility. Nightingale Creations is not responsible for any additional shipping costs for returns and exchanges, and we do not assume responsibility for reimbursement of compensation of returned packages lost in transit without proof of delivery to Nightingale Creations.
Users are responsible for all sales taxes and other taxes on merchandise shipped and will be calculated at the time of your order.
PO Box 362 STN A
Fredericton NB CANADA
Monday-Friday: 9:00 am – 5:00 pm
Saturday: 9:00 am – 12:00 pm